Required skills

Plain English literacy and communication skills in relation to analysis evaluation and presentation of information eg when validating documentation and when specific procedures are identified and reviewed with frontline staff using techniques appropriate to the project or company requirements

Teamwork skills that involve the contribution to solutions and goals of a nonroutine or contingency nature eg when specific procedures are identified and reviewed with frontline staff using techniques appropriate to the project or company requirements

Report writing skills for business requiring depth in some areas and analysis and evaluation of information in a defined range of areas

Media development application skills eg when documentation is distributed to the operational area in accordance with organisation standards and procedures

Required knowledge

Documentation standards and tools eg when determining procedural areas to document

Client business domain eg when determining procedural areas to document

Role of stakeholders and the degree of stakeholder involvement eg when possible areas requiring new andor revised procedures are identified with system developers andor client users

Current industryaccepted hardware and software products with broad knowledge of general features and capabilities and detailed knowledge in some areas

Current business practices in relation to preparing reports eg when validating documentation

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Assessment must confirm ability to manage the production of clear easytoread procedures conforming with required standards for the utilisation of the specified system

To demonstrate competency in this unit the person will require access to

System or project related documentation

Staffing resources

Documentation tools

Context of and specific resources for assessment

Operational procedures underpin the performance of an organisation Without operational procedures the risk of system breakdown is increased and even increased if the system connects to wide area network or the internet

The breadth depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical andor management requirements evaluation and coordination would be characteristic

Assessment must ensure

selfdirected application of knowledge and skills with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment services and techniques for self and others

Applications involve participation in development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others It may include participation in teams including teams concerned with planning and evaluation functions Group or team coordination may also be involved

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

An individual demonstrating this competency would be able to

Demonstrate understanding of a broad knowledge base incorporating theoretical concepts with substantial depth in some areas

Analyse and plan approaches to technical problems or management requirements

Transfer and apply theoretical concepts andor technical or creative skills to a range of situations

Evaluate information using it to forecast for planning or research purposes

Take responsibility for own outputs in relation to broad quantity and quality parameters

Take some responsibility for the achievement of group outcomes

Maintain knowledge of industry products and services

Technical and user documentation may include:

System may include but is not limited to:

Appropriate person may include: